Refund policy

PWChiq Return Policy

At PWChiq, your satisfaction is our priority! If you're not completely happy with your purchase, we gladly accept returns under the following conditions:

Return Eligibility

✅ Items must be unworn, unwashed, and in original condition with tags attached.
✅ Items must be returned in the original clear garment packaging with the SKU label intact.

Return Window

• Return requests must be initiated within 7 days of receiving all items in your order (the return window starts on the day tracking shows "delivered").
• Items must be shipped back within 7 days of return request approval to qualify for a full refund or store credit.
• For orders shipped in multiple packages, the return window starts from the final package delivery date and time.

Refund & Restocking Fee

• Returns that do not meet the criteria above may be subject to a 20% restocking fee or may be declined entirely.
• Shipping and handling charges are non-refundable.
• Refunds will be issued using the original payment method or as a store credit (if preferred).

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a shipping error or a damaged item.
• We recommend using a trackable shipping service to ensure your return is received.

Processing Time

• Please allow 5-7 business days from the day we receive your return for processing.
• You will receive an email confirmation once your return has been processed.

How to Initiate a Return

To start a return, please get in touch with us at hello@pwchiq.com your order number and reason for return. Our team will guide you through the process.

Thank you for shopping with PWChiq—we appreciate you! 💖